How to Inquire About After-Sales Service for Live Stream Products

Wednesday, February 19, 2025

Asking about after-sales service during a live-stream shopping session ensures you’re well-informed about returns, exchanges, and support. Here are simple and practical phrases to help you inquire about after-sales services in Chinese.

Scene 1: Asking About Return and Exchange Policies

What is the return policy for this product?

这个产品的退货政策是什么？

Zhège chǎnpǐn de tuìhuò zhèngcè shì shénme?

Can I exchange this product if it doesn’t fit?

如果不合适，可以换货吗？

Rúguǒ bù héshì, kěyǐ huànhuò ma?

How many days do I have to return this product?

这个产品的退货期限是几天？

Zhège chǎnpǐn de tuìhuò qīxiàn shì jǐ tiān?

Is there a cost for returning or exchanging this product?

退换货有费用吗？

Tuì huàn huò yǒu fèiyòng ma?

Scene 2: Asking About Warranty and Repairs

Does this product come with a warranty?

这个产品有保修吗？

Zhège chǎnpǐn yǒu bǎoxiū ma?

How long is the warranty period?

保修期是多久？

Bǎoxiū qī shì duōjiǔ?

If it breaks, where can I get it repaired?

如果坏了，去哪里修理？

Rúguǒ huài le, qù nǎlǐ xiūlǐ?

Is there a customer service hotline for assistance?

有售后服务热线吗？

Yǒu shòuhòu rèxiàn ma?

Scene 3: Confirming After-Sales Support and Contact

Who should I contact if I have issues with the product?

如果产品有问题，应该联系谁？

Rúguǒ chǎnpǐn yǒu wèntí, yīnggāi liánxì shéi?

Do you offer online support for this product?

这个产品提供在线支持吗？

Zhège chǎnpǐn tígōng zàixiàn zhīchí ma?

Is there any follow-up service after purchasing?

购买后有后续服务吗？

Gòumǎi hòu yǒu hòuxù fúwù ma?

Can I get help if I have questions after buying?

购买后如果有疑问，可以得到帮助吗？

Gòumǎi hòu rúguǒ yǒu yíwèn, kěyǐ dédào bāngzhù ma?

Sign up for a free trial now!

FAQ / Tips

Our students come from a wide range of ages, from 3 years old to over 80 years old. Our courses are tailored to each student's age and proficiency level to ensure they can receive maximum benefit and progress. Whether you want to learn Chinese as a second language or improve your existing Chinese skills, we can provide you with courses and resources that are suitable for you
Certainly, we offer a complimentary 30 - minute trial lesson for you to experience our services before committing to a purchase.This will allow you to gain a better understanding of our qualified tutors, innovative teaching methods, comprehensive class materials, and more.We are committed to providing you with the highest level of service and ensuring your satisfaction with our courses.
If you have any questions or concerns, you can send an email to: service @chineselearning.com.We have a team of professionals who will be happy to assist you with any issues as soon as possible.
Yes, our website offers courses in both traditional and simplified Chinese characters. You can choose the character set that you want to learn based on your personal preference or learning goals.Our courses are designed to accommodate learners of all levels and backgrounds, so whether you are a beginner or an advanced learner, we have resources that can help you improve your Chinese language skills.
We offer highly flexible class schedules that cater to your needs, with lessons available from 7am to 10pm Beijing time, seven days a week.This allows you to conveniently take lessons at any time and from any location that suits your schedule.
Our Chinese learning method is focused on personalized and interactive one-on-one lessons with a professional teacher. The lessons are conducted live through our online teaching platform, which allows you to see and talk to the teacher. You can schedule the lessons at a time that suits you, and the teacher will tailor the lesson content to your specific needs and goals. During the lesson, you can ask questions and receive feedback from the teacher to ensure you understand and master the knowledge and skills being taught. We also have a student service team and academic coordinator team to assist you with your learning and provide any additional support you may need.Overall, our method is designed to be flexible, personalized, and interactive to help you achieve your language learning goals.