How to Inquire About After-Sales Service for Live Stream Products

Wednesday, February 19, 2025

Asking about after-sales service during a live-stream shopping session ensures you’re well-informed about returns, exchanges, and support. Here are simple and practical phrases to help you inquire about after-sales services in Chinese.

Scene 1: Asking About Return and Exchange Policies

What is the return policy for this product?

这个产品的退货政策是什么？

Zhège chǎnpǐn de tuìhuò zhèngcè shì shénme?

Can I exchange this product if it doesn’t fit?

如果不合适，可以换货吗？

Rúguǒ bù héshì, kěyǐ huànhuò ma?

How many days do I have to return this product?

这个产品的退货期限是几天？

Zhège chǎnpǐn de tuìhuò qīxiàn shì jǐ tiān?

Is there a cost for returning or exchanging this product?

退换货有费用吗？

Tuì huàn huò yǒu fèiyòng ma?

Scene 2: Asking About Warranty and Repairs

Does this product come with a warranty?

这个产品有保修吗？

Zhège chǎnpǐn yǒu bǎoxiū ma?

How long is the warranty period?

保修期是多久？

Bǎoxiū qī shì duōjiǔ?

If it breaks, where can I get it repaired?

如果坏了，去哪里修理？

Rúguǒ huài le, qù nǎlǐ xiūlǐ?

Is there a customer service hotline for assistance?

有售后服务热线吗？

Yǒu shòuhòu rèxiàn ma?

Scene 3: Confirming After-Sales Support and Contact

Who should I contact if I have issues with the product?

如果产品有问题，应该联系谁？

Rúguǒ chǎnpǐn yǒu wèntí, yīnggāi liánxì shéi?

Do you offer online support for this product?

这个产品提供在线支持吗？

Zhège chǎnpǐn tígōng zàixiàn zhīchí ma?

Is there any follow-up service after purchasing?

购买后有后续服务吗？

Gòumǎi hòu yǒu hòuxù fúwù ma?

Can I get help if I have questions after buying?

购买后如果有疑问，可以得到帮助吗？

Gòumǎi hòu rúguǒ yǒu yíwèn, kěyǐ dédào bāngzhù ma?

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