Effective date: September 7, 2026
ChineseLearning Co., LLC ("ChineseLearning", "we", "us" or "our") operates ChineseLearning.com and provides online Chinese-language learning services. This Privacy Policy explains how we process personal data when you use our website and services.
1. Who is responsible for your data
The data controller is ChineseLearning Co., LLC, located in Xi'an, Shaanxi, China. For privacy questions or to exercise your rights, contact service@chineselearning.com.
2. Personal data we collect
Depending on how you use our services, we collect account and profile information, contact and enquiry details, course and scheduling records, payment and contract records, support correspondence, and technical information such as device, browser, IP address, session and security-log data. We collect information you provide directly, information created while delivering lessons, and information generated by necessary website operations.
3. Why we use personal data
We use personal data to create and administer accounts, provide and schedule lessons, process payments, answer enquiries, protect the website and users, meet legal obligations, and improve our services. Where required, we obtain your consent before using optional cookies or similar technologies. You can withdraw cookie consent at any time through Cookie settings.
4. Cookies and optional services
Necessary cookies support authentication, security, session management and remembering your cookie choice. They cannot be switched off through our preference panel.
- Analytics: Google Analytics, Microsoft Clarity and Hotjar help us measure website use and improve pages.
- Functional: Trustpilot displays review content.
- Social: AddToAny provides sharing tools.
Optional services are off until you choose to enable their category. Your selection is stored in a first-party cookie_consent cookie for 12 months. If you withdraw consent, we stop loading the relevant services on subsequent page loads. Cookies already set on a third-party domain may need to be removed through your browser settings.
5. Service providers and international transfers
Our primary service data and backups are stored in Hong Kong. We use service providers to operate the website and optional services described above. Where personal data is transferred internationally, we use appropriate safeguards, including the European Commission's Standard Contractual Clauses where applicable, together with supplementary technical and organisational measures.
6. Retention
We retain account, course, enquiry and security-log data for up to 12 months after it is no longer needed for the purpose for which it was collected, unless a longer period is required to establish, exercise or defend legal claims. Payment, financial and contract records are retained for the period required by applicable law.
7. Your rights
Subject to applicable law, you may request access to, correction of, deletion of, restriction of, or portability of your personal data. You may object to certain processing and withdraw consent where processing relies on consent. To make a request, email service@chineselearning.com. You may also complain to your local data-protection authority.
8. Security and updates
We use reasonable technical and organisational measures designed to protect personal data. No internet transmission or storage system is completely secure. We may update this policy when our practices or legal obligations change; the effective date above identifies the latest version.