If I buy it but don't like it, what is your refund policy?
As a first - time student, if you are not completely satisfied with our service, we offer a cancellation policy that allows you to cancel your subscription before the first month. In such cases, we only charge a one - month fee and refund the remaining balance to you as soon as possible.We strive to ensure that our customers are fully satisfied with our service and are committed to providing a hassle - free refund process.
How does Chinese Learning protect my personal information?
At Chinese Learning, protecting our customers' personal information is a top priority. We have implemented robust security measures to safeguard your data and prevent any unauthorized access or disclosure. For further information on our privacy practices, please refer to our Privacy Policy, which outlines our commitment to data protection and privacy.
How does the Chinese Learning method work?
Our Chinese learning method is focused on personalized and interactive one-on-one lessons with a professional teacher. The lessons are conducted live through our online teaching platform, which allows you to see and talk to the teacher. You can schedule the lessons at a time that suits you, and the teacher will tailor the lesson content to your specific needs and goals. During the lesson, you can ask questions and receive feedback from the teacher to ensure you understand and master the knowledge and skills being taught. We also have a student service team and academic coordinator team to assist you with your learning and provide any additional support you may need.Overall, our method is designed to be flexible, personalized, and interactive to help you achieve your language learning goals.
What about your teaching methodology?
Our teaching methodology is centered around our students and their individual learning objectives.We provide personalized learning plans, innovative and flexible teaching materials and methods, and strive to make learning Chinese a joyful and enjoyable experience.Our approach is designed to engage students and foster a deep understanding of the Chinese language, culture, and customs. We believe that learning should be fun and meaningful, and we work hard to ensure that every student enjoys their Chinese language learning journey with us.
What if I want to get help?
If you have any questions or concerns, you can send an email to: service @chineselearning.com.We have a team of professionals who will be happy to assist you with any issues as soon as possible.
What's your refund policy?
We offer a 30-day money-back guarantee for all new students.If you are not satisfied with our services within the first month, you may cancel your lessons and receive a refund for any unused lessons.We will only charge you for the first month of lessons, and refund the remaining balance to you promptly.Our goal is to ensure your satisfaction with our services, and we strive to provide the highest quality of instruction and support to all of our students.
